Terms of Service

Welcome to Sugarplum Squishies. These Terms of Service outline the rules and expectations for using our website and purchasing our products. By placing an order or browsing our site, you agree to these terms.

Orders and Payment

All orders are subject to availability and confirmation. Prices are listed in USD and may be updated from time to time. Payment is collected at checkout through our secure payment provider. Orders are not final until payment is confirmed.

Shipping and Processing

We aim to ship orders within the processing time listed on each product page. Pre-order items and mystery boxes may take longer to prepare. Shipping times depend on the carrier and your location. Once an order is handed to the carrier, we are not responsible for delays caused by shipping partners.

Returns and Cancellations

Due to the limited and handmade nature of many of our items, all sales are final unless the item arrives damaged or incorrect. If there is a problem with your order, please contact us within 7 days of delivery and we will work with you to make it right.

Product Descriptions

We do our best to describe and photograph every item accurately. Mystery boxes and pre-order items may vary slightly from photos. Colors may appear differently depending on your screen.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date. Your continued use of the site means you accept the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us through the links below.